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TERMS AND CONDITIONS

Please read carefully before purchasing goods from English Emporium.

 

English Emporium describes all items to the best of their knowledge.

 

Variations in all painted and original wooden furniture colour and patina patterns will occur.

 

Antiques, vintage, pre-loved and refurbished goods can come with wear and tear and odd scratches and bumps are to be expected and therefore will not be accepted as faulty.

 

Shabby chic is a worn and distressed look, each item is individual and finishes will vary.

 

All items are as described however, customers are encouraged to ask for more details before purchasing goods.

 

It is the customer’s responsibility to check all sizes, descriptions, colours and delivery access.

 

Please note that the items used to decorate the pictures are not included with the item being sold.

 

Customers who bring their own furniture to English Emporium to be painted do so at their own risk.

 

All goods must be paid in full before collection or delivery unless otherwise agreed with English Emporium.

 

See our separate delivery section for timescales and costs.

 

If a customer fails to take receipt of the arranged delivery then they will be responsible for the full delivery cost plus any re-delivery costs.

 

English Emporium has the right to cancel delivery through delays beyond their control and re-arrange an alternative delivery date.

 

One driver makes deliveries. For any bulky or heavy items, help maybe be required.

 

 

RETURNS POLICY

 

Please read the item description carefully.

 

If you are unsure about any imperfection with our refurbished, pre-loved, antique and vintage items, then please ask us before purchasing. Should there be any problem with the item and it is clearly our fault, please email or telephone us within 48 hours of delivery and we will gladly endeavour to help rectify the matter as quickly as possible as customer satisfaction is of the utmost importance to us.

 

We are sure that you will be delighted with your item. However, if you wish to return the item you must either email or telephone us within 7 days of receiving the item and return the item to English Emporium within 14 days. Provided you return the item in the same condition in which the item was purchased and despatched and packaged to a similar standard to that in which it was received a refund will be given excluding ALL delivery costs. English Emporium cannot take responsibility for returned items which do not reach us, or which arrive damaged and therefore recommend that you have all goods returned by a reputable courier delivery service who are insured.

 

For complaints, returns or further information then please contact:

English Emporium

Ilmington House

Birmingham Road

Warwick

Warwickshire

CV35 7DX

 

Tel: 01926 493666

Email: barry@englishemporium.co.uk